German Speaking - Customer Support iGaming in Malta - Relocation Included

About this job

Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team. As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible. Key Responsibilities • Provide top-notch customer service via live chat, email, and phone to our German-speaking customers. • Resolve customer inquiries, issues, and complaints with accuracy and empathy. • Assist customers in navigating our gaming platform and enhance their overall experience. • Collaborate with team members to achieve service level targets and maintain quality standards. • Record customer interactions and feedback accurately in our support systems. • Engage in continual learning by participating in product training and service workshops. Requirements • Fluent in German and proficient in English; additional languages are a plus. • Previous experience in customer support or a related role is an advantage. • Strong communication skills with the ability to build rapport with customers. • Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously. • Familiarity with CRM systems and customer support software is desired. • Ready to relocate to Malta and embrace a new cultural experience. • Interest in gaming and understanding of the iGaming industry is a plus. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid working setup. • Yearly salary €25.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!