German Team Manager - Lisbon, Portugal

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Come and work with us.   We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.     As a Team Manager in this project, your daily responsibilities will include: • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed. • Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall. • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs. • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values. • Provide clear direction and guidance to ensure consistent achievement of key performance metrics. • Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices. • Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed. • Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development. • Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved. • Ensure accurate and timely communication of any client/campaign issues to the Operations Manager. • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.  • Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.   To succeed in the role, you will need to have:   • Proficient level of German (mandatory) • Advanced level of English • Evidence of effective interpersonal, coaching, and leadership skills  • Excellent telephone, keyboard, verbal and written communication skills  • Good numeric and verbal reasoning skills  • Effective time management • Ability to organize and prioritize, set priorities and multi-task • Must hold EU citizenship or valid work permit • Be a local candidate or willing to relocate to Lisbon, Portugal • Availability to work hyrbid model from Monday to Friday: 07:00 – 18:00   Knowledge/abilities • People-oriented • Sales skills • An element of gravitas • Experience with policy work • Early adopter of technology • Dependable, reliable, and able to perform duties with minimum supervision • Ability to interact positively with staff at all levels   Education and experience • 2/3-year college degree or directly related work experience • Previous relevant experience as Team Manager   Benefits. • Competitive wages • Paid professional training • Employee discounts • Private healthcare & dental insurance (after six months of employment) • Growth opportunities through various development programs • Fun and engaging company-wide initiatives, including our EverBetter wellness program • Job stability • Life-long skills and experience • Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!