Guest Service Agent

About this job

Your mission Guest Service Agent at REMS Responsibilities • Guide our guests using our communication tools (PMS and phone calls). • Welcome the guests to the properties and assist them during their stay (check-in). • Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..). • Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.). • Cover the reception of the guests in our office. • Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs. Conditions and Benefits • Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs). • Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts. • Possibility of part time scheduling starting from 25H/ Week. • Contract: Permanent employment contract with a trial period depending on profile. • Days off: 2 days per week. • Salary: Between 20.500 EUR and 25.000 EUR annually. • Great career potential growth in the rental department. To go any further, please send your CV at: careers@rems-group.com Follow us on Facebook, Instagram & Linkedin @rems.grou Your profile Skills and qualifications • Good writing and spelling capabilities in English and Spanish (French and any other language is a plus). • Be reactive, adaptive and improvise while facing issues. • Having strong customer relationship capabilities. • Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T • Experience as a receptionist in a hotel or AirBnB accommodation is a plus. • A Bachelor's degree in a relevant field is a plus. • Driving licence is a plus.