Host

About this job

Join the LSH Auto family as a Host, and become a vital part of our exceptional customer experience at our flagship dealership in Stockport. As the first face customers see when they enter, you will play a crucial role in welcoming and guiding visitors, creating a welcoming environment that reflects our commitment to quality service. Your responsibilities will include greeting customers with a friendly demeanor, directing them to the appropriate departments, and providing them with information about our vehicles and services. You will ensure that guests feel valued and help foster long-lasting relationships between our brand and the community. This position provides a fantastic opportunity to engage with customers daily and contribute to a team that values customer satisfaction and excellence. Requirements Key Responsibilities: • Warmly welcome customers and provide them with an overview of our services. • Assist customers with inquiries, ensuring they have all necessary information. • Maintain an organized and inviting reception area. • Schedule appointments and manage customer flow efficiently. • Collect feedback to improve the overall customer experience. Qualifications: • Proven experience in a customer service role, preferably in the automotive or hospitality sector. • Exceptional communication and interpersonal skills. • Strong attention to detail and ability to handle multiple tasks simultaneously. • A positive attitude and a proactive approach to customer engagement. • Basic computer skills and familiarity with CRM systems are an advantage. Benefits Colleague Referral Scheme (£500 - £1000) • Platinum Plus Rewards Scheme • Colleague Car Purchase Scheme • Eye care Vouchers • Life Assurance (4 x annual salary) • 31 days holiday (including bank holidays), rising to 38 days with length of service • Wellbeing Support • Company Pension • Full uniform provided