Junior Back Office Manager (mixed shifts)

About this job

The role is office based and is to cover both the night shifts or day shifts with a three days on and three days off working rotation. Responsibilities: • Deliver bespoke concierge and travel services, from fine dining and event bookings to luxury travel arrangements (flights, hotels, villas, yachts, private jets, and beyond). • Anticipate and fulfill client requests with discretion, efficiency, and creativity, from everyday needs to once-in-a-lifetime experiences. • Manage and prioritize incoming calls, emails, and requests, ensuring seamless execution and follow-up. • Build and maintain relationships with international partners and suppliers, negotiating the best terms for our clients. • Provide insightful recommendations and tailored solutions through thorough research and industry expertise. • Maintain accurate records in CRM and contribute to team knowledge sharing, training, and cross-functional support. • Uphold Insignia’s premium service standards in a fast-paced, structured environment. • 1+ years of experience in lifestyle management, concierge, travel, luxury or VIP sales sector, personal/family lifestyle coordination, secretary assistance • Self-sufficient and minimal supervision • Excellent written and spoken communication skills • Well-developed stress management skills • Good organizational skills • Self-motivated and creative • Exercise discretion in all matters and be comfortable handling confidential information • Confident when using a computer and office equipment • Languages: Fluency in English. Other languages are advantage. Night Shifts are from 9 PM to 7 AM. We are looking for candidates who are already located in Bratislava.