Junior Technical Support & Operations Engineer
About this job
We, on behalf of our partner, are looking for a Junior Technical Support & Operations Engineer to join their technical operations team. The role is ideal for an early-career professional or final-year student with a strong interest in IT systems, databases, networking, and IoT technologies. The successful candidate will support the day-to-day operation of their technology solutions by monitoring systems, investigating incidents, analysing logs and database information and assisting more experienced engineers with technical troubleshooting and customer support. This is a hands-on role offering exposure to IoT platforms, connected devices, cloud systems, networking, databases and real-world infrastructure deployments. Key Responsibilities • Provide 1st Level Technical Support for platform, connectivity and device-related issues • Monitor system health, services, device connectivity and platform activity • Investigate incidents using logs, monitoring tools, database queries and system information • Perform basic SQL queries to retrieve, validate and investigate operational data • Identify inconsistencies or anomalies in data and escalate issues when required • Perform basic network and connectivity diagnostics, including IP, TCP/IP, UDP, DNS, ports, and connection testing • Monitor and investigate IoT device communication and connectivity • Assist with the configuration, testing and deployment of IoT devices and sensors • Analyse application and device logs to identify potential causes of incidents • Maintain accurate incident records and technical documentation • Follow established troubleshooting procedures and escalation processes • Assist with technical checks during pilot deployments and field installations • Communicate with internal teams and, when required, provide technical guidance to customers and partners • Contribute to improving troubleshooting procedures, documentation, and monitoring processes Requirements • Bachelor’s degree, ongoing studies or technical education in Computer Science, IT, Electronics, Telecommunications, Engineering, or a related field • 1 to 3 years of experience in technical support, IT operations, networking, databases, or a related technical environment (We could also examine a strong graduate, who is willing to learn) • Strong interest in IT systems, IoT, networking and technical troubleshooting • Basic knowledge of SQL and relational databases • Ability to understand and work with logs and structured technical data • Basic understanding of TCP/IP networking and connectivity concepts • Analytical mindset and willingness to investigate problems systematically • Good attention to detail and ability to identify inconsistencies in data or system behaviour • Ability to learn new technologies and technical systems quickly • Good communication skills in Greek and English, written and verbal • Comfortable working collaboratively with more experienced engineers and cross-functional teams And (above all) • A respecting attitude towards all stakeholders Nice to Have • Exposure to IoT, embedded systems, sensors, GSM/LTE, MQTT, or other communication protocols • Previous internship, university project or part-time experience in technical support or IT operations • Familiarity with monitoring or ticketing systems What You Will Learn This position provides an opportunity to develop practical experience across: • IoT platforms and connected devices • SQL and database operations • Logs and system monitoring • Networking and connectivity diagnostics • Hardware and sensor troubleshooting • Cloud-based platforms and integrations • Technical support and incident management Benefits • Involvement in innovative and high-impact IoT projects in Greece and abroad • A supportive and tech-savvy team environment • Gross monthly salary of up to €1,600 depending on the candidate's level and competence, plus Ticket Restaurant meal vouchers and private medical insurance. • Opportunities for professional growth toward senior support, technical operations, or solution engineering roles