Media Optimization Director (House Pod)
About this job
We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency. What you'll do: Lead a Mixed Team: • Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region • Build clear career paths, competency frameworks, and development plans. • Conduct performance reviews and support succession planning. • Foster a culture of accountability, collaboration, and continuous learning. • Monitor team utilization, workload balancing, and staffing needs. • Work on hiring plans and organizational structure. • Identify operational risks related to capacity and address them proactively. Operational Leadership: • Establish scalable workflows, documentation standards, and best practices across all operational teams. • Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout. • Ensure consistent delivery quality and adherence to internal SLAs. • Drive operational excellence through process optimization and automation initiatives. Cross-Functional Leadership: • Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals. • Ensure alignment between commercial goals and operational execution. • Drive communication and coordination across departments. Own Regional Performance: • Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management. Lead Cross-Functional Problem Solving: • Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed. Own Strategic Projects: • Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization. • Proven experience in a senior leadership role within the digital marketing agency environment, with a strong background in programmatic advertising • Strong people management skills, with the ability to coach, guide, and develop team leads or senior specialists. • Demonstrated ability to own regional or multi-account operations and take accountability for performance, client satisfaction, and business outcomes. • Strong strategic thinking and problem-solving skills, with the ability to build action plans and drive them to completion. • Excellent stakeholder management and communication skills; able to influence across Client Services, Growth, Planning, Strategy, and other internal teams. • Strong risk management mindset, with the ability to identify issues early, escalate proactively, and keep stakeholders informed. • English proficiency(C1) is required;