Nordic Speaking - Customer Service Agent iGaming in Malta - Relocation Included

About this job

Next Job Abroad is thrilled to present a fantastic opportunity for Nordic Speaking Customer Service Agents in the dynamic iGaming sector. Located in the vibrant atmosphere of Malta, this role invites you to become part of a fast-paced industry that combines entertainment and technology. If you are passionate about providing exceptional customer service and thrive in a multicultural environment, this position is perfect for you! Relocation assistance is provided to make your transition as seamless as possible. Responsibilities • Assist customers in Nordic languages and English with inquiries related to our iGaming products and services. • Provide detailed information about games, promotions, and account management. • Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience. • Engage with customers through various channels, including email, chat, and phone. • Collaborate with team members to enhance service quality and improve customer satisfaction. • Document customer interactions and feedback to aid the continuous improvement of our offerings. • Stay informed on the latest iGaming trends and updates to provide knowledgeable support. Requirements • Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential. • Experience in customer service or a related field, preferably within the iGaming or entertainment industry. • Strong interpersonal and communication skills, with the ability to connect with a diverse clientele. • Proficiency in using customer service software and tools. • Ability to work on a flexible schedule, including evenings and weekends. • A positive, enthusiastic attitude and a passion for the gaming industry. • Willingness to relocate to Malta and immerse yourself in a new cultural experience. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid working setup. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!