Nordic Speaking - Customer Service iGaming in Malta - Relocation Included
About this job
Next Job Abroad is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative within the vibrant iGaming industry located in sunny Malta. In this role, you will be the primary point of contact for our Nordic-speaking players, providing them with exceptional support and ensuring their gaming experience is enjoyable and seamless. If you are passionate about customer service and eager to work in a dynamic environment, this position is perfect for you. With a full relocation package included, your adventure in Malta awaits! Responsibilities • Deliver high-quality customer service to Nordic-speaking clients via chat, email, and phone. • Address customer inquiries and issues related to gaming accounts, promotions, and technical problems. • Resolve issues promptly to maintain customer satisfaction and loyalty. • Accurately document customer interactions in our CRM system. • Collaborate with team members and other departments to enhance the customer experience. • Keep up-to-date with gaming products and industry developments. Requirements • Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and proficiency in English; additional languages are a plus. • Previous experience in customer service, particularly in the iGaming sector, is preferred. • Excellent communication skills, both verbal and written. • Able to work effectively in a fast-paced and dynamic environment. • Strong problem-solving abilities with a focus on customer satisfaction. • Familiarity with customer support tools and CRM systems is an advantage. • Willingness to relocate to Malta and adapt to a new cultural experience. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid working setup. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!