Norwegian Speaking - Content Moderation/Customer Service Agent in Malta
About this job
Join Next Job Abroad as a Norwegian Speaking Content Moderation/Customer Service Agent in the vibrant iGaming industry in Malta! This exciting position allows you to utilize your language skills and passion for ensuring a safe and engaging online environment for players. As part of our dedicated team, your role will encompass both content moderation and delivering excellent customer service to our Norwegian-speaking clientele. In this role, you will review user-generated content, ensuring compliance with company policies while also assisting customers with their inquiries and concerns. If you have a keen eye for detail and a strong desire to provide top-notch service while working in a dynamic environment, we want to hear from you! Embrace the opportunity to live and work in beautiful Malta, where you'll enjoy a rich cultural experience. Responsibilities • Moderate user-generated content to ensure it meets community guidelines and legal standards. • Provide customer support via email, chat, and phone to Norwegian-speaking players. • Address and resolve customer inquiries and issues effectively and efficiently. • Collaborate with the team to ensure a safe and positive user experience. • Document and report moderation findings and customer interactions. • Participate in training and development programs to enhance moderation skills and product knowledge. Requirements • Fluency in Norwegian and a strong command of English; additional languages are a plus. • Prior experience in content moderation or customer service is beneficial. • Strong attention to detail and analytical skills to assess user-generated content. • Excellent communication skills with a focus on customer satisfaction. • Ability to work efficiently in a fast-paced environment and handle multiple tasks. • Willingness to relocate to Malta and immerse yourself in a new culture. • A genuine interest in the content moderation industry is a significant advantage. Benefits • Career growth opportunities in a renowned international company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid work setup. • Yearly salary €22.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!