Norwegian Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
About this job
Join Next Job Abroad as a Norwegian Speaking Customer Support Agent in the exhilarating world of iGaming in Malta! This position offers a unique opportunity to combine your customer service skills with your passion for gaming, all while enjoying life on a beautiful Mediterranean island. As a vital member of our support team, you will assist Norwegian-speaking players, ensuring they have a seamless and enjoyable gaming experience. Your role as a Customer Support Agent includes addressing customer inquiries, troubleshooting issues, and providing informative guidance across multiple communication channels. If you are friendly, communicative, and service-oriented, this could be the perfect role for you. Plus, we provide a relocation package to help you settle into your new life in Malta! Responsibilities • Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients. • Resolve customer queries and issues in a timely and professional manner. • Inform and educate customers about our products and gaming services. • Collaborate effectively with team members to maintain high service standards. • Document and track customer interactions using our CRM system. • Gather and report customer feedback to assist in service enhancements. • Engage in ongoing training to improve service skills and product knowledge. Requirements • Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus. • Previous experience in customer support or a related field is advantageous. • Excellent communication and interpersonal skills with a strong focus on customer satisfaction. • Ability to multitask and remain calm under pressure. • Familiarity with CRM software and customer support platforms is desirable. • Willingness to relocate to Malta and embrace a new culture. • A passion for gaming and understanding of the iGaming sector is a significant advantage. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!