Onboarding Manager

About this job

We are looking for an experienced Onboarding Manager to join our growing team. This is an excellent opportunity for a detail-oriented professional with a strong background in client onboarding, AML/KYC, Compliance, and operational excellence within the financial services industry. You will be responsible for managing the end-to-end onboarding process, ensuring a seamless client experience while maintaining the highest regulatory and compliance standards. Key Responsibilities • Manage the end-to-end client onboarding process, ensuring timely completion in accordance with AML, KYC, CDD, and regulatory requirements. • Review, verify and manage client documentation in line with internal policies and applicable legal frameworks. • Act as the key liaison between Onboarding, AML/Compliance, Relationship Managers and other internal stakeholders to ensure an efficient onboarding experience. • Conduct client due diligence (CDD) reviews and support risk assessments, escalating higher-risk cases where appropriate. • Monitor onboarding workflows and service levels, proactively identifying bottlenecks and implementing process improvements. • Develop, maintain and enhance onboarding procedures, documentation and internal guidelines to ensure operational efficiency and regulatory compliance. • Support onboarding projects, system enhancements and continuous process optimisation initiatives. • Provide day-to-day guidance and mentoring to junior team members, ensuring consistent application of onboarding standards and best practices. • Stay up to date with evolving AML/KYC regulations, internal policies and industry developments. • Prepare management reports, maintain accurate onboarding records and support internal audits and regulatory reviews. • Previous experience in Client Onboarding, AML, KYC, Compliance, Financial Crime or Banking Operations within a financial institution, fintech or regulated environment. • Strong understanding of AML, KYC, CDD and regulatory requirements. • Experience managing complex client onboarding processes from initiation through completion. • Excellent organisational skills with the ability to manage multiple priorities simultaneously. • Strong analytical and problem-solving abilities. • Excellent communication and stakeholder management skills. • High level of accuracy, professionalism and attention to detail. • Ability to work independently in a fast-paced international environment. • Excellent written and spoken English. Preferred Qualifications • Experience within Private Banking, Wealth Management, Payments, FinTech or Financial Services. • Experience supporting operational improvement or digital transformation initiatives. • Previous people management or mentoring experience. • Relevant professional certifications in AML, Compliance or Financial Crime are considered an advantage.