Operations Manager / Supply Manager Middle East
About this job
Transferz is building the leading global marketplace for ground transportation, connecting travelers, travel brands, and local transfer companies in over 150 countries. With 800+ hubs (airports, seaports, train stations) live and 1,500+ transfer suppliers in our network, we’re scaling fast. Our goal? To be the winner in the first and last mile of travel, globally. We’re hiring an Operations Manager (internal title: Destination Manager) to join our growing Supply team. You’ll be part of a tight-knit regional pod(team), working hands-on with local transfer suppliers to grow and optimize key hubs. What You’ll Do. Run your hubs like a business • Own the performance of your assigned hubs. • Work closely with your Line Manager and fellow Destination Managers (DM) to share insights, cover each other, and improve the way of working together. • Build solid supplier relationships, making sure availability, pricing, and quality stay sharp. • Prioritize your time across hubs based on impact, urgency, and opportunity, and follow actions through to measurable outcomes. • Make the call when SLAs aren’t met and escalate when needed. • Understand the local market dynamics of your hubs, including supplier landscape, airport/hub operations, demand patterns, seasonality, and competitor behavior. • Partner with internal stakeholders across different departments to achieve company goals. Use data to make better decisions • Use Power BI, DevRev, and other internal tools daily. • Work with our Data team to spot issues early, like fulfillment dips or rising cancellations. • Turn insights into action: run experiments, fix inefficiencies, and track what’s working. Keep quality tight • Monitor trends and service issues across your hubs. • Stay ahead of local events and demand spikes. • Act fast when things go off track. Drive supplier performance • Lead structured check-ins with suppliers using real-time data. • Track KPIs like service quality, compliance, pricing, and fleet availability. • Address supplier underperformance directly, agree corrective actions, follow up on progress, and escalate when standards aren’t met. • Improve conversion through smart pricing strategies based on demand, competition, and market dynamics. What We Offer. • A full-time position with a market-competitive salary. • €50 monthly well-being budget via Epassi. A full-time position with a market-competitive salary and secondary benefits. • Multinational and casual work environment where you work with driven peers in an innovative and dynamic environment. • Join our weekly bootcamp session on Tuesday. • Quarterly Transferz events, Friday drinks, and o ur annual Summer & Christmas party to bond with the entire team. • Daily warm lunches in our buzzing Amsterdam office. • A diverse, international team in a high-growth, impact-first company. • The energy of a startup, with the foundation of a scale-up. Want to join a team where you’ll have real ownership, grow fast, and shape how we scale? Let’s talk. Who You Are. • Experience with the Middle East market. • English language mandatory. Arabic or Turkish is a plus. • Highly organized and dependable, able to manage competing priorities, meet commitments, and close the loop on actions. • 2–5 years of experience in Operations or Supply Chain, ideally in a fast-moving environment. • Strong with data, structured in your thinking, quick to spot patterns and opportunities. • Not afraid to challenge suppliers or your own team when needed. • Based in Amsterdam or open to relocating.