Partners Operations Specialist
About this job
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist. Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to: Head of Partners Support & Operations Responsibilities: • Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners • Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting • Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities • Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures • Proactively work to retain existing business and reactivate partners • Update Partners team social media channels • Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty • Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics • Working with the team to ensure KPIs are met • Supporting and assisting all departments as required Candidate profile: • Fluency in English • Preferable, but not required, fluency in other languages • Previous experience in customer service - oriented jobs • A team player with excellent communication skills • Strong willingness to learn and develop new skills • Driven and results orientated • Strong negotiation skills • Computer literacy with excellent working knowledge of Microsoft Office applications • Ability to work day or evening shifts Our offer: • A welcoming, young and multicultural team with approachable leadership. • Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase. • Support for your ideas and room to put your expertise into the company's best practices. • Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders. • Competitive remuneration, regular salary reviews and performance-based incentive schemes. • A vibrant company life: from team activities to global celebrations. Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!