People Operations Services Lead

Over deze vacature

Location: Bucuresti Join our amazing team and contribute as a:    People Opertions Services Lead    About the Role We are seeking a customer-centric, detail-oriented People Operations Services Lead to coordinate our core People & Culture operational services. In this role, you will lead the daily delivery of personnel administration, payroll coordination, and employee lifecycle support, ensuring 100% data accuracy, statutory compliance, and predictable service standards. Reporting to the People Operations Services & Planning Manager, you will lead and empower an operational team, drive process standardization, and ensure our employee service experience is efficient, modern, and high-performing.   Key Responsibilities: 1.Employee Lifecycle Administration: - Coordinate end-to-end personnel administration processes (hiring, contract modifications, suspensions, status changes, and terminations). - Ensure strict compliance of all employment documentation with local labor legislation, Collective Bargaining Agreements (CBA), Internal Regulations, and company policies. - Oversee statutory reporting (including ReGES), ensuring accurate records and timely data reconciliation across platforms.   2.Payroll Operations Coordination: - Lead monthly pre-payroll operational inputs, ensuring all variable data, changes, and documentation are verified and submitted on time. - Execute internal pre- and post-payroll checks to ensure accuracy, partnering closely with the People Ops Manager, Rewards, and Finance. - Resolve payroll discrepancies promptly and implement preventative controls to eliminate recurring errors.   3.Service Quality & Employee Support: - Deliver predictable, client-focused HR administration services to employees and line managers. - Define and monitor Operational SLAs and response times for employee inquiries, certificates, and operational requests. - Analyze ticket/request trends to identify root causes and eliminate manual, repetitive workloads.   4.Compliance, Internal Controls & Process Optimization - Maintain robust internal controls and conduct regular audits on personnel data and documentation to ensure internal and external audit readiness. - Partner with the HRIS Specialist to identify continuous improvement, process standardization, and automation opportunities. - Ensure adherence to Integrated Management System (SMI) standards, Occupational Health & Safety (OHS), and internal risk guidelines.   5.Team Leadership & Development - Lead, coach, and mentor the People Operations Services team to achieve operational excellence. - Set clear quantitative and behavioral goals, managing team bandwidth and task distribution effectively. - Foster a positive, inclusive, and compliant work environment grounded in collaboration and continuous improvement.   Candidate Profile Must-Have Requirements: • Education: Bachelor’s degree in Human Resources, Economics, Law, Business Administration, or a related field. • Experience: Minimum 5 years of relevant experience in personnel administration, payroll coordination, or HR operational services, including proven experience leading a team or coordinating complex operational processes. • Expertise: Strong working knowledge of local labor legislation, payroll mechanics, and statutory HR compliance requirements. • Capabilities: Hands-on experience managing structured workflows, internal controls, and operational deadlines. • Languages: Advanced English fluency.   Nice-to-Have (Ideal Qualifications): • Hands-on system experience with Charisma HCM, SAP / SuccessFactors, and ReGES. • Practical knowledge of process improvement, HR process automation, or HR Service Management tools.   What We Offer • Impact: A visible role leading core HR operations and driving key digitalization initiatives. • Culture: A collaborative team environment with strong emphasis on work-life balance and professional growth. Did we spark your interest? Build your future with us and apply! HR Contact: Daniel Ciontu