Polish Customer Support Representative | Athens Greece

About this job

Cross Border Talents is looking for Polish Speakers to work in Athens, Greece. Your Role as a Customer Technical Advisor: • Respond and record consumer inquiries/questions raised through free phone lines for customers; • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; • Troubleshoot through the use of open questions, support documents, and system training; • Offer recommendations to common problems or frequently asked questions. Requirements Requirements for the Customer Technical Advisor: • High School Diploma or Higher; • Native/Fluent Polish • Good level of English, B2 • Good Problem Solving Skills; • Strong troubleshooting Skills. Benefits Cross Border Talent's Offer: • Renewable contract of 12 months; • Health Coverage and Private Health Care; • Attractive Salary with performance bonus; • Working hours: 40h per week = is 8 hours per day / 5 days a week; • Greek lessons.