Portuguese-speaking Customer Service Agent in Athens, Greece

About this job

Ready to take your career abroad and gain global experience while living under the Greek sun? Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability. What you will do: • Handle tickets, following support procedures and policies. • Communicate with customers via chat & e-mail, following support procedures and policies. • Follow specified workflows for incident identification, escalation, resolution and closure. • Track and follow cases to ensure they closed in an efficient and timely manner. • Apply a content policy to digital content and execute handling procedures with consistency. • Work towards reaching targets as set out by client statement of work as well as internal targets. • Ensure high quality and safe experiences for both people and businesses. • Follow company and client procedures and guidelines. Requirements You bring • Fluent Portuguese + good English communication skills • Strong attention to detail • Problem-solving and troubleshooting ability • Comfort with unexpected changes or last-minute requests • Experience in Customer Support or working with Customer is a big plus • A positive mindset and interest in building an international career Benefits Why this role is a great opportunity This is more than a customer support job. It’s a chance to live abroad, work with a global travel brand, and develop skills that look fantastic on an international CV. What’s included: • Full relocation support (flight, hotel stay, and housing assistance — all covered) • Competitive salary + 2 extra monthly salaries per year • Health insurance & various company discounts • Full training by certified instructors • Career growth opportunities within a global organization • Free online Greek language courses • Flexibility - as the role is offered on a work-from-home-basis in Greece • A diverse, inclusive, Great Place to Work–certified company culture You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world’s most well-known brands.