Product Trainer & Technical Support - Germany

About this job

About the Role Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support. Core Responsibilities • Perform on-site product installations and deliver in-person product trainings at customer locations. • Conduct hands-on training sessions and workshops for groups of 5–10 participants. • Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration. • Deliver virtual trainings, webinars, and remote support when required. • Act as a trusted technical contact, maintaining strong long-term customer relationships. • Travel extensively across Germany. • Visit the office for repairs or technical interventions when needed. • Support the company at trade fairs and industry events. • Document installations, issues, and resolutions accurately. Requirements Experience & Profile • 2–5 years of experience in product training, technical support, or a similar client-facing technical role. • Comfortable leading on-site trainings, workshops, and presentations. • Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise. • Affinity for technical problem-solving and hands-on work. • Motivation to learn – full product training will be provided. • Well-organized, reliable, and self-sufficient. • Flexible mindset and willingness to travel. • Languages: Native German, very good English. Nice to Have (not mandatory) • Background in VR / AR technologies. • Linux experience. • Programming or general IT / tech background. • Experience working with hardware installations or technical training environments.