Reservations Agent - Malta - Italian - MT2

About this job

Living in Malta offers an incredible experience full of positive aspects. This Mediterranean island has a rich history, a unique culture and stunning natural beauty. Here are some positive messages about living in Malta: Nice weather, rich cultural aspects, historical beauties and incredible environment! Tasks; • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales • Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders • Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience • Track all reservations on-request and provide the customer with an effective support • Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns • Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales • Dealing with customer complaints in a professional manner • Ad-hoc tasks as assigned by the Team Leader Requirements • Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word. • Fluency in Italian and English • Good sales and/or customer service skills from previous job experience • Excellent communication skills – written & spoken in the required language • Ability to work in a fast-paced environment • Good team player with ability to build and maintain strong relationships • Word processing skills be able to type 25 WPM Benefits Full Training Basic Health insurance- following 6 months of employment Career Progression opportunities Mobile schemes Gym packages included Relocation support In-house canteen serving different healthy food with affordable prices Monthly events Free on-site parking Staff discounts in over 50 local businesses