Room Service Manager

About this job

Hire Resolve is recruiting an experienced Room Service Manager for a prestigious luxury 5-star hotel partner in Andorra, Southwest Europe. This is an excellent opportunity for a hospitality professional with strong F&B operations experience, exceptional attention to detail, and a passion for delivering discreet, high-quality in-room dining experiences within a luxury environment. As Room Service Manager, you will oversee the full in-room dining operation, ensuring seamless 24/7 service delivery, consistent quality standards, and exceptional guest satisfaction. You will lead a dedicated team and work closely with kitchen, front office, and F&B departments to ensure efficient and timely service. Key Responsibilities • Oversee and manage all room service operations, ensuring smooth and efficient 24/7 service delivery. • Lead, train, and supervise the room service team to maintain luxury service standards. • Ensure accurate order taking, preparation, and timely delivery of in-room dining orders. • Maintain high standards of presentation, food quality, and guest satisfaction at all times. • Coordinate closely with kitchen and other hotel departments to ensure operational efficiency. • Monitor guest preferences and ensure personalised service delivery. • Manage staffing schedules, inventory, and operational logistics for room service. • Handle guest feedback and resolve service issues promptly and professionally. • Ensure compliance with all health, safety, and hygiene regulations. Requirements • Qualification: Higher Vocational Training (Ciclo Formativo de Grado Superior) required. • Experience: Minimum 2 years experience in room service or high-end F&B operations in a supervisory or management role within a luxury hotel environment. • Languages: Fluent Spanish and English are mandatory. A third language (French and/or Catalan) will be highly advantageous. • Logistics: Valid passport and clear criminal record. • Leadership: Strong team management, communication, and guest-relations skills. • Standards: Professional presentation, high energy levels, and a guest-focused approach. • Compliance: Must meet all legal employment requirements for Andorra. Benefits • Position: Permanent employment opportunity. • Salary: €2,200 Gross per month. • Housing: Individual accommodation provided for only €100 per month. • Meals: One meal per day included. • Career Growth: Opportunity to build a long-term career within a luxury hospitality environment.