Russian Customer Advisor for an e-commerce company - Belgrade, Serbia

Over deze vacature

Come and work with us. Are you Russian native or fluent with strong communication skills?  Looking to make your career abroad in a multicultural environment?  So we have the perfect opportunity for you!   Our client is a leading platform for online shopping and global trade.    As an advisor, your daily responsibilities will include: • Respond efficiently and effectively to all customers’ enquiries within given timescales • Develop and maintain a full technical knowledge of the client’s products and services • Deal with all correspondence as requested/required • Accurately log all calls and in line with procedures • Responsibly maintain and update all job-related administrative forms • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff   To succeed in the role, you will need to have: • Native or proficient level of Russian (C2) • Intermediate level of English (at least B2)  • Excellent listening and written/oral communication skills • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies • A motivated and enthusiastic personality • Self-organized, planning and prioritization skills • Dependable, reliable and able to perform duties with minimum supervision • Ability to interact positively with peers and supervisors • Patience, empathy, and a unique ability to manage stress • Ability to work under pressure and adapt quickly to adverse situations • Technical aptitude and the ability to pick up new technology quickly • Familiarity with ticketing systems • Experience with policy work, or help resource project management • Able to follow guidelines and instructions • Ability to think outside the box • Must hold Serbian citizenship or valid work permit for Serbia • Be a local candidate or willing to relocate to Belgrade, Serbia   Benefits.   • Competitive wages • Paid professional training • Employee discounts • Growth opportunities through various development programs • Fun and engaging company-wide initiatives, including our EverBetter wellness program • Job stability • Life-long skills and experience • Excellent work culture   Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!