Service Centre Manager
About this job
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment. Service Centre Manager: Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm. Responsibilities of Service Centre Manager: • Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers • Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers • Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner • Ensuring all vehicles are compliant, working in close partnership with Fleet • Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training • Ensure that stock levels are maintained within the Service Centre • Ensure the team are using the ERP system correctly • Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development • Support the recruitment processes • Ability to support driver routing, working alongside the Supervisor Requirements Essential: • Strong communication skills with the ability to inspire, motivate and manage a team • Decisive and effective decision making, problem resolving and time management • Demonstrate high levels of resilience, self-motivated and flexible • Proven record of managing a fast-paced Operation • Full driving licence • Able to complete daily reporting Desirable: • National CPC • Valid FLT Licence • Knowledge of using a CRM system Benefits • 23 days' holiday + Bank Holidays • Company Pension scheme • Company Sick Pay (after qualifying period) • Cycle to Work scheme available • Employee rewards and discounts • Option to join Health Care Cash Plan • 24/7 365-day access to Employee Assistance Programme through Health Assured • Access to on-going learning and development with our online learning platform • Opportunity for career progression • Onsite parking