ServiceNow Developer (Remediation & Testing)
About this job
Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform. Key Responsibilities: • Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. • Develop, customize, and maintain ServiceNow applications, workflows, and integrations. • Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. • Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). • Identify, troubleshoot, and resolve application defects and performance issues. • Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. • Develop and maintain test plans, test cases, and test scripts. • Support ServiceNow upgrade testing and ensure compatibility with new releases. • Perform root cause analysis and implement corrective actions for recurring issues. • Ensure adherence to ServiceNow development best practices and governance standards. • Prepare technical documentation and provide knowledge transfer to support teams. Requirements Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field. • 4+ years of hands-on experience in ServiceNow development and administration. • Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. • Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform. • Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. • Experience with ServiceNow upgrades and release testing. • Knowledge of JavaScript, REST/SOAP APIs, and integration technologies. • Familiarity with Agile/Scrum methodologies. • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA). • ServiceNow Certified Application Developer (CAD). • Experience with ITSM, ITOM, HRSD, or CSM modules. • Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow. • Previous experience in large-scale ServiceNow implementation or transformation projects. Key Skills: • ServiceNow Development • Remediation & Defect Resolution • Testing & Quality Assurance • ServiceNow ATF • JavaScript • REST/SOAP APIs • Flow Designer • Upgrade Testing • Troubleshooting & Root Cause Analysis • Agile/Scrum