Slovak Customer Support - Athens, Greece

About this job

Cross Border Talents is looking for Slovak speakers to work in Athens, Greece. Your role: • Respond and record consumer inquiries/questions raised through free phone lines for customers; • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; • Troubleshoot through the use of open questions, support documents, and system training; • Offer recommendations to common problems or frequently asked questions. Requirements • High School Diploma or Higher; • Native/Fluent Slovak; • Good level of English, C1; • Writing speed: 20 words per minute; • Active Listening; • Good Problem Solving Skills; • Strong troubleshooting skills. Benefits • Paid travel Expenses; • Health Coverage and Private Health Care; • Attractive Salary with performance bonus; • Working hours: 40h per week = is 8 hours per day / 5 days a weeks.