Slovak Speaking CS Role for Hospitality Department - Remote Work in Greece

About this job

Mercier Consultancy Group is seeking a Slovak Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment. Key Responsibilities • Assist Slovak-speaking customers with accommodation bookings through phone, email, and chat. • Provide accurate and comprehensive information about properties, prices, and Booking.com policies. • Manage booking amendments, cancellations, and special requests efficiently. • Resolve customer inquiries and issues promptly and professionally to ensure a positive experience. • Keep detailed records of customer interactions and bookings using Booking.com's reservation system. • Collaborate with team members to achieve high standards of customer service and satisfaction. Requirements • Fluency in Slovak (spoken and written) is essential; proficiency in English is a plus. • Experience in customer service or related roles is preferred. • Strong communication and interpersonal skills. • Ability to handle challenging situations calmly and effectively. • Willingness to relocate and adapt to life in Greece. • Positive attitude towards learning and professional growth in a multicultural setting. Benefits • Fully Paid Relocation Package • Competitive monthly Salary • Monthly Performance Bonus • Fully Paid Training • Health Insurance • 2 Extra Salaries Per Year • And Much More...