Spanish Customer Advisor - Lisbon

About this job

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands. Your Role as a Customer Support Agent: • Answer to inbound calls and customer inquiries • Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;• Provide pre- and post-sales support for all self-service products; • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner; • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. • To be able to offer recommendations to common problems or frequently asked questions Requirements • Fluency in Spanish (C2 Level or Native); • Good knowledge of English (B2 level); • Availability to work in rotating shifts • Any kind of previous experience or contact with clients • Excellent communication skills; • Good listening and empathy skills; • Good time management skills; • Team spirit and flexibility. Benefits • Competitive salary; • Meal vouchers; • Fixed-term, renewable employment contract; • Private health insurance • Airport pick-up and administrative assistance with your registration in Portugal; • Reimbursement of your flight expenses • Accommodation in one of our Client's company’s shared apartments; • Free Portuguese lessons, sports activities and much more!!