Support representative - Croatian

About this job

Join our dynamic team at Cross Border Talents as a Support Representative for Croatian Speakers. We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience. Your Responsibilities: • Respond to inbound customer inquiries in Croatian through various communication channels. • Provide accurate and timely information to customers regarding products and services. • Resolve customer issues and complaints effectively, ensuring customer satisfaction. • Maintain detailed records of customer interactions and transactions. • Collaborate with other team members to enhance the overall customer experience. Requirements Requirements: • Fluency in Croatian (C1/C2 level or native speaker); • Good command of English (B2 level); • Previous experience in customer service or support roles is a plus; • Strong communication and interpersonal skills; • Ability to troubleshoot and resolve issues effectively; • Basic computer skills and familiarity with customer service software; • Willingness to work flexible hours, including shifts. Benefits Competitive salary package, reflecting your expertise and contributions.  Meal tickets  Private medical subscription  Reimbursement for public transportation subscription  “Bring a friend” Referral Program – Consistent rewards for recommendation  Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance  Permanent contract with the potential for advancement, providing stability and security.  Full payed training provided by the company  Exciting career growth opportunities within a globally renowned organization.  Engaging projects with leading global brands, offering diverse and rewarding experiences.  Supportive and collaborative work culture, fostering both personal and professional development.