Support representative - German

About this job

Role Overview Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people. Key Responsibilities: • Respond to customer inquiries via phone and email in a professional and timely manner • Provide support on account management, billing issues, and service information • Identify and recommend suitable products or service upgrades • Accurately document all customer interactions in the system • Meet performance and quality targets • Maintain a high level of customer satisfaction Requirements Proficiency in German (B2 – C1 level) Prior experience in customer service or sales is a plus Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable working with computers and customer management systems Sales-oriented mindset and proactive attitude Ability to work flexible shifts, including weekends Benefits Competitive Salary Performance Bonus Sales Bonus Additional Benefits: • Food vouchers • Multisport card • Additional health insurance