Swedish-speaking Customer Support Agent for iGaming Company in Malta
About this job
Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world? This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta. Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger. That’s what this opportunity offers. The Job — Customer Experience in Sports & Casino You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same. You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard. What You’ll Be Doing • Helping customers via phone, chat and email • Solving cases fully — not just forwarding them • Approving withdrawals and handling KYC • Running daily security checks • Spotting trends and sharing insights to improve processes • Working closely with other internal teams • Reaching your KPIs and contributing to a strong team atmosphere Requirements Who You Are • Fluent in Swedish • Curious, social and confident in your communication • Interested in sports/casino (or at least not confused by the concept of odds…) • Open to shift work • A multitasker who enjoys a fast-paced environment Benefits • Relocation package + bonus scheme • Hybrid work setup + up to 40 days fully remote abroad per year • Private international health insurance • Wellbeing allowance • Home office setup bonus • Breakfast on Tuesdays, lunch on Mondays & Wednesdays • Regular team events and a big social expat community Career & Development You won’t get stuck here — the company invests heavily in growth. There’s an internal Academy where you can develop in areas like: • Fraud • Compliance • Product • Escalations • Commercial Perfect if you want a long-term international career. If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.