System Developer

Over deze vacature

Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience. Responsibilities As a key member of our team, your primary responsibilities will include: • Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations. • Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment. • Implementing new features and improving existing functionalities to optimize user experience and operational efficiency. • Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems. • Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices. • Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group. Requirements We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following: Version Control & DevOps • Git (branching, merging, pull requests) • GitHub Actions • Docker Programming & Scripting • Strong grasp of Object-Oriented Programming (OOP) • PHP • JavaScript (ES2015+), jQuery • React (and other JS libraries/frameworks) • HTML5/CSS3 • .NET, .NET Core, ASP.NET Core Databases • MySQL and PostgreSQL (strong working knowledge) • MSSQL and Redis/NoSQL Operating Systems • Basic Ubuntu/Linux shell commands • Windows scripting and command-line usage General • Excellent written and spoken English • Academic background in Computer Science or Information Technology • Strong and efficient coding ability Extras / Considered an Asset While not mandatory, experience with any of the following will give you an edge: • Active GitHub/Bitbucket profile with contributions • Experience with Next.js and Tailwind CSS • Exposure to both Windows and Linux environments • Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC) • Package managers and build tools: Composer, NPM, Bower, Grunt, etc. • AWS Management Console • Knowledge of SOLID design principles • Exposure to additional modern technologies Who Are You? • An excellent communicator with a strong command of English • A problem-solver who thrives under pressure and multitasking demands • Flexible and adaptable, with a knack for prioritizing tasks effectively • Passionate about delivering high-quality code and learning new technologies Challenge Accepted? Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.