Technical Team Leader

About this job

Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers. What you'll do • Lead, mentor, and support a team of Technical Support professionals • Drive team performance through regular coaching and feedback • Deliver technical training and share best practices • Monitor service quality and identify opportunities for continuous improvement • Facilitate team meetings and encourage collaboration • Build strong relationships with customers and internal stakeholders Technical details • Location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary) • Working hours: 08:00 - 16:30 or 11:30 - 20:00 • Employment type: Full time, 40 hours/week Requirements What we're looking for • Proven experience in the BPO (Business Process Outsourcing) field and in team management • Strong English communication skills (written and spoken) • Experience with ticketing systems and Microsoft Office • Excellent coaching, organizational, and problem-solving skills • A proactive, customer-focused mindset with the ability to motivate others Why join us? • Take the next step in your leadership career • Work with a supportive, collaborative team • Make a real impact on service quality and team development • Grow in an international and dynamic environment Benefits • Competitive salary and cafeteria benefit package (SZEP Card) • Medical Coverage - Private health insurance package - MediCare • Paid training to equip you with everything you need • A stable, full-time role in our modern Budapest office • A fun, multicultural team that values your input • Ongoing growth and development in a dynamic BPO environment Ready to lead, inspire, and make a difference? We'd love to hear from you!