Technical Writer
About this job
Intetics Inc., a global technology company specializing in custom software application development, distributed engineering teams, software quality engineering, and innovative digital transformation solutions, is seeking a highly skilled and experienced Technical Writer to join our growing team on a full-time basis. Description As a Technical Writer, you will work closely with Software Engineers, Product Managers, and other stakeholders to create world-class technical documentation. You will transform complex cloud technologies, APIs, developer tools, and infrastructure services into clear, concise, and user-friendly content that drives customer success and product adoption. Responsibilities • Maintain and continuously improve the company knowledge base, ensuring documentation remains accurate, up-to-date, and easily accessible. • Establish and maintain documentation standards, style guides, templates, and best practices to ensure consistency across all content. • Design and optimize documentation structure, navigation, and information architecture to improve user experience and content discoverability. • Manage and enhance documentation toolchains, including version control systems, static site generators, and publishing workflows. • Create high-quality technical content, including developer guides, API documentation, tutorials, release notes, and product documentation. • Collaborate closely with software engineers and product managers to gather technical information and ensure content accuracy. • Translate complex technical concepts, cloud architectures, microservices, and REST APIs into clear and understandable documentation. • Plan, track, and deliver documentation projects within Agile development environments. • Analyze documentation usage metrics and user feedback to identify gaps and continuously improve content quality. • Monitor support tickets, community channels, and user feedback to proactively address documentation needs. • Develop scripts and content for educational video materials in collaboration with internal teams. Requirements • 3+ years of experience creating technical documentation for developers, software products, or IT professionals. • Bachelor's degree in Computer Science, Technical Communication, English, or a related field. • Strong technical aptitude with the ability to understand software development concepts, APIs, and programming languages. • Ability to read and understand source code written in languages such as Python, Java, JavaScript, or similar. • Excellent written and verbal communication skills in English. • Experience producing clear, well-structured technical content for both technical and non-technical audiences. • Experience using Git/GitHub for version control and collaborative documentation workflows. • Proficiency with Markdown, reStructuredText, or similar markup languages. • Familiarity with API documentation tools such as OpenAPI/Swagger and Postman. • Experience with documentation platforms such as Confluence, GitBook, Read the Docs, Document360, or similar solutions. • Understanding of SEO principles and analytics tools for measuring documentation effectiveness. • Experience documenting cloud-based platforms, SaaS products, developer tools, or enterprise software solutions. • Familiarity with Agile methodologies and project tracking tools such as Jira. Nice to Have • Experience creating or supporting technical video tutorials and educational content. • Experience with CI/CD pipelines and modern documentation publishing workflows. • Understanding of cloud infrastructure and distributed systems concepts. • Experience working in product-focused or developer-focused environments.