Time & Attendance Lead
About this job
Role: Payroll Time and Attendance Type: Full Time / 37.50 hours per week / Monday to Friday This is a hybrid role with some travel expected to our HO in NorthamptonSalary: from £37k DOEClosing Date: 31st October 2026 - All applicants need to attach a full and relevant CV to be considered. Purpose of Role:The Time and Attendance Lead (T&A Lead) is responsible for the day to day UK T&A operations and in supporting in continuous improvement of the organisation s Time & Attendance system (Currently UKG). The role ensures T&A processes, systems and data are accurate and aligned to business requirements. This role partners closely with Payroll, HR, Finance, HR Systems and other stakeholders and will provide subject matter expertise, owning the resolution of complex issues as well as driving system improvements.What We Can Offer You:• Our benefits include, but are not limited to; • Flexible working and holiday entitlements • Discounted childcare • Quarterly Employee Appreciation Weeks • Annual gala award evening • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life Why Bright Horizons?Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Key Accountabilities:• Act as the UK T&A lead for all T&A related operating processes and ensure key activities are completed accurately and on time, including annual leave loads, exception reporting and regular testing. • Provide specialist advice on complex T&A matters, including training and support to managers and UKG users as needed, including managing the Halo support ticket inbox. • Ensure T&A activity supports accurate downstream Payroll processing, testing exports regularly and working closely with the Payroll Operations Lead to ensure smooth data flow. • Design, lead and maintain training for the T&A system, including onboarding sessions, E-learning, and pre-recorded sessions to support the ongoing learning needs of the business. • Identify, assess and proactively manage T&A risks, ensuring case details are shared and escalated as necessary with the support of the Payroll Manager as needed. • Challenge processes or practices where they create risk, inefficiency or poor employee experience and work with Payroll to minimise downstream impacts from T&A errors • Ensure T&A issues are resolved accurately and within agreed timescales. • Identify recurring employee pain points and address their root causes, and ensure T&A processes and training offered are designed around a positive and consistent employee experience. Essential Experience:• Experience managing customer, employee, or manager queries in a fast-paced environment • Strong stakeholder management and relationship-building skills • Experience handling support tickets, requests, or case management activities • Excellent communication skills, both written and verbal • Strong problem-solving skills and the ability to investigate issues through toresolution • Ability to prioritise workload and manage multiple requests effectively • A customer-focused approach with a passion for delivering an excellent service Personal Attributes:• Demonstrates consistent behaviours aligned with our HEART principles, acting with Honesty, Excellence, Accountability and Respect in all interactions, decisions and ways of working. • Able to take responsibility and ownership for outcomes, with the ability to escalate as needed • Actively looks for risks, inefficiencies and opportunities to improve processes, systems and the employee experience • Builds effective relationships across HR, Payroll, Finance, HR Systems and external partners to achieve shared outcomes • Builds capability across the team through coaching, guidance and effective documentation. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Proud to be a Great Place to Work for 20 years. Apply today! We look forward to receiving your application!