Lead - International Operations

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Broad outline of the Role • Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience • Graduation with 4-7 years of relevant experience Other knowledge/skills • Troubleshooting experience of network, equipment and service level faults • Ability to write and present a comprehensive vulnerability assessment report. • Understanding of domain and related technologies • Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives. Key Responsibilities • Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. • Manage new enhancements/issue resolution. • Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. • Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. • Identify day to day manual activities, repeat tasks and leading the effort to automate them. • Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. • Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. • Manage network equipment maintenance and security operations for all sites. • Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. • Performing repair and maintenance and restoring service for optimal customer satisfaction • The role may be an individual contributor or may lead a small team. Technical Competencies Knowledge / Skills