Sr Customer Service Executive - International Operations
Over deze vacature
Key Responsibilities • Operation and maintenance of Telecommunication equip. • First level trouble shooting and repair of subsea transmission and network data centre environment. • Remote sites support at amplifier nodes. • Physical installation and basic configuration of Servers & Network Data Centre equipment. • Preventative Maintenance plans are completed in accordance with the maintenance schedule. • An understanding of building systems, including Chillers, Generators, and other building facility related equipment. • Overseeing facility maintenance being performed by contractors and ensuring this work carried out to a high standard. • Interacting with [BMS] Building Management Systems and CMMS systems [Computerised Maintenance Management System]. • Perform operations and maintenance of the subsea transmission equipment as well as the Network Data Centre locations. • Perform daily activities as per Standard Operating Practices. • Add Perform tasks to maintain Operations key deliverables to agreed SLA. Service Assurance, Service Delivery and Project support. • Maintaining the Facility, Colocation, Hosting and Network equipment. To perform tasks and work on all infrastructure within site and support or maintain remote locations. • Processing of new customer orders, ensuring the provision of new circuits are completed within the SLA. • Ensuring Network and RHS Trouble Tickets are reacted and dealt with in a timely manner. • Supervision of access and security • Asset management • To perform the housekeeping of technical areas - Leased areas, & Colo Rooms. Minimum qualification & experience • Electrical qualifications / 18th Edition. • 5 years minimum in Facility Maintenance of a Data Centre and or Telecommunications Network environment. • Degree or industry experience equivalent. • Driving License Other knowledge/skills • Understanding of Electrical and Mechanical facility plant. • Technical problem diagnostics • Written and verbal. • Attention to detail. • Live within less than 1 hour travel distance from Derio